Our Customer Care Department
Global Payments has structured the Customer Care Department to ensure representatives have the technology and tools needed, with the proper levels of management support, training and supervision. The result is a team that daily demonstrates its dedication to quality and service through:
- Quality Assurance
- Relationship Management
- Premier Relationship Support
- Risk Management
- Technical Support
Here you'll find guides, resource information and customer support resources to answer questions and assist with online merchant portfolio management.
Global Payments never sends emails requesting customer passwords or log-in credentials. Protect your personal information never click on unsolicited web links or attachments provided in an email or other correspondence.
Global Payments offers a toll-free Technical Help Desk, which is available 24 hours-a-day, 7 days-a-week to provide technical and procedural support, including application questions, equipment inquiries and training issues. Help Desk representatives are courteous and knowledgeable, having received extensive customer service and technical training.