Customer Support

We are involved, engaged and driven to serve our customers, to the best of our abilities. We go above and beyond what is required. We approach every situation with a consultative mindset and offer solutions to meet your needs.

Our Customer Care Department

Global Payments has structured the Customer Care Department to ensure representatives have the technology and tools needed, with the proper levels of management support, training and supervision. The result is a team that daily demonstrates its dedication to quality and service through:

  • Quality Assurance
  • Relationship Management
  • Premier Relationship Support
  • Risk Management
  • Technical Support

Here you'll find guides, resource information and customer support resources to answer questions and assist with online merchant portfolio management.

Did you receive a Form 1099­K from Global Payments?

Internal Revenue Service FORM 1099­K

­ As you are aware, according to the Housing and Economic Recovery Act of 2008, beginning on January 1, 2012 all Acquirers (electronic payment processors) in the electronic payments industry are required to report the gross amount of their merchants' transactions to the Internal Revenue Services (IRS).


Global Payments never sends emails requesting customer passwords or log-in credentials. Protect your personal information never click on unsolicited web links or attachments provided in an email or other correspondence.

Getting Help

Global Payments offers a toll-free Technical Help Desk, which is available 24 hours-a-day, 7 days-a-week to provide technical and procedural support, including application questions, equipment inquiries and training issues. Help Desk representatives are courteous and knowledgeable, having received extensive customer service and technical training.

My Global

Online portal for current Global Payments merchants to administer accounts and manage transaction information.