Customer Support

We are involved, engaged and driven to serve our customers, to the best of our abilities. We go above and beyond what is required. We approach every situation with a consultative mindset and offer solutions to meet your needs.

Our Customer Care Centre

Global Payments has structured the customer care centre to ensure representatives have the technology and tools needed, with the proper levels of management support, training and supervision. The result is a team that demonstrates daily its dedication to quality and service through:

  • Quality Assurance
  • Relationship Management
  • Premier Relationship Support
  • Risk Management
  • Technical Support

Here you'll find guides, resource information and customer support resources to answer questions and assist with online merchant portfolio management.


Global Payments never sends emails requesting customer passwords or log-in credentials. Protect your personal information never click on unsolicited web links or attachments provided in an email or other correspondence.

Getting Help

Global Payments offers a toll-free technical help desk, which is available 24 hours-a-day, 7 days-a-week to provide technical and procedural support, including application questions, equipment inquiries and training issues. Help desk representatives are courteous and knowledgeable, having received extensive customer service and technical training.

My Global

This online portal is available for current Global Payments merchants to administer accounts and manage transaction information.