CUSTOMER CENTRE

Welcome to our UK Customer Centre. Here you’ll find resources and documentation to help you with any queries or questions you may have about your card processing facility with us. To find out more please explore the different sections below.

If you can’t find the documents you’re looking for, please call our helpdesk on 0345 702 3344*, selecting the option for ‘all other enquiries’.

*Lines are open between 9am – 6pm Monday to Friday, excluding public holidays. To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone calls with us. Any recordings remain our sole property. We also provide a Textphone service on 0345 602 4818.
Business View
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BusinessView

BusinessView is our secure, data retrieval and management information tool that provides 24 hour online access to your reporting and transaction information at your fingertips.



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BusinessView Quick Start Guide

Card Industry News
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Card Industry News

Below you'll find details of the latest updates from the Card  Schemes.



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Annual review of public keys

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Balance responses

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Deployment of contactless capable terminals

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Display of the Contactless acceptance mark

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Display of new verified by Visa brand mark on eCommerce sites

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Display of vpay brand mark at eCommerce sites

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High value payments are coming

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Mobile Payments and the funding PAN

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New Mastercard BIN range

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Partial approvals

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Ecommerce Field Values

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HVP

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Website Disclosure

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Stop Instructions

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Visa Contactless Zero FL

Card Processing
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Learn more about card processing, our policies and procedures by exploring the options below.



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3D Secure Merchant Compliance Guidelines

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Card Not Present Fraud Guide’

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Chargeback Guide

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Fighting Fraud at Every Level

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Fraud: Hints And Tips Guide

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How To Process Fallback Paper Vouchers

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Know the Risks

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Our Complaints Procedure

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Recovered Card Reward Form

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Recurring Transactions Enquiry Service

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Role of Schemes

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Card Disputes Guide

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Merchant Operating Instructions

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Technical Specifications

Merchant News
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Merchant News

Keep up to date with everything that's taking place in the Card Payment Industry and Global Payments with our Merchant News publications.



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Merchant News Spring 2017

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Merchant News Autumn 2016

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Merchant News Summer 2016

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Merchant News Spring 2016

Stationery
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Stationery

The following stationery items are available to order and will be delivered free of charge by calling our helpdesk on 0345 702 3344* selecting the option for stationer.

Tally Rolls for the following terminal types:
  • Ingenico iCT series

  • Ingenico iWL series

  • Vx Series

Decals and Card Scheme Logos

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Contactless Window Sticker

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Generic Decal Double sided window

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Horizontal Decal

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Small Square Decal

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Telephone Authorisation Sticker

Other Stationery items:
  • USB Cable

  • Plates & Plastics

  • Manual Imprinter

  • Fallback Voucher

Refund Policy

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one. You can return a product up to 30 days from the date of purchase. Any product you return must be in the same condition you received it and in the original packaging. Refunds will be processed within 14 days of items being received back in stock.

*Lines are open every day (except Christmas Day) between 8.00am and 11.00pm Monday to Saturday, 10.00am and 5.00pm on Sunday and between 10.00am and 4.00pm on public holidays.


Producing Your Own Advertising

You can use the Card Scheme logos below in your advertising materials to let your customers know the cards you accept as a means of payment. You’ll also find copies of the Card Schemes brand guidelines, which will show you how the logos must be used. The logos are registered trademarks and must be used in accordance with both the Card Schemes and our marketing standards.

If you decide to use the logos in your advertising material, their use will need to be reviewed and agreed by our Marketing Department. This is to ensure the logos are used in accordance with both the Card Schemes and our marketing standards

A copy of your advertising must be emailed to marketing.uk@globalpay.com for approval prior to its use. Along with your advert, you’ll need to provide us with:

  • Your DBA (Trading) name and Merchant ID.

  • Contact name and email address.

Once we’ve reviewed it, we’ll email you back with either our approval or details of changes that need to be made.

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Maestro Brand Guidelines

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Mastercard Brand Guidelines

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Visa Brand Guidelines

Contactless

Contactless

Master Card

Master Card

Maestro

Maestro

Visa

VISA

Visa Electron

VISA Electron

VPay

VPay

Stored Credential Transactions
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Stored Credential Transactions



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FAQs

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Decision Tree

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Stored Credential Guide

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Stored Credential - Technical Implementation Guide

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