Smart Dispute Manager

Respond faster to cases securely via our online solution


Integrated, web-based payment information management tool.


Take control of reporting with electronic access to your statement in one easy-to-use environment.

SDM (Smart Dispute Manager) Merchant Portal

SDM Merchant Portal is Global Payments’ case management (Retrievals, Chargebacks, Pre-Arbitration, Pre-Compliance and Good Faith Collections) solution that offers you a faster, more convenient way to access and respond to cases online. With SDM Merchant Portal, you can manage chargeback cases with point and click ease with features such as accepting or rejecting liability for cases while monitoring the overall progress and status of your cases.
  • 24/7 secure access to chargeback bases
  • Reporting capabilities
  • Shorter time to initiate rebuttal process
  • Up to 13 months of historical data
  • Intuitive interface
  • Document upload capabilities

More About Our Tools

The three modules: eStatements, BusinessView and SDM, are all hosted on-line so that you can access them 24/7 from your favourite internet browser. There’s no need to install any software, and you know that you will always be using the latest version of the system. You can also set varying levels of access should you wish to give members of staff differing views of the data available. All you need is a single login ID and password to access all the management information tools.

The fourth module: truRating is an excellent tool to accompany our management information suite. Get set up with all four of these tools today to give you an advantage that just keeps growing. So you’ll start off ahead of the game, and then increase your lead. We can get you set up in no time, so contact us and let’s get started

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