Minor Entertainment Ltd took the decision to appoint HSBC Merchant Services, to handle its credit card processing at the start of 2012 when it established its own independent box office operation (previously Ticket Master).During the preceding negotiations and throughout the subsequent transactional relationship we have been delighted with the responsiveness and effectiveness of our account manager Stacey Dawes and his director Paul Massey. The relationship with HSBC Merchant Services has had some unexpected moments, but we have been able on each occasion to get a satisfactory outcome as a result of the efforts of Stacey.
We hope that they will continue to champion our business within the wider HSBC Merchant Services organisation over future periods. We look forward to working closely with key partners such as HSBC Merchant Services in the future."
Andy Fletcher – Director, Minor Entertainment
In The Night Garden Case Study - Tickets For Upsy-Daisy!
When the BBC’s In the Night Garden went on tour in 2012, they chose HSBC Merchant Services as their payment processing provider. It was an ambitious project with Upsy-Daisy, Makka Pakka, Igglepiggle and the other children’s favourites appearing in four shows a day at venues all round the UK. The shows took place in striking, purpose-designed inflatable “Snow Domes”, providing a totally immersive live experience for children and their parents.
We love unusual projects, so we put all our creativity into this one. We’d previously provided Minor Entertainment, the show’s producers, with payment terminals for their 2011 tour, and they already had a great relationship with HSBC Bank Plc, so it was logical that we should talk about getting involved in the 2012 tour.
We provided Minor Entertainment with mobile terminals, processing services and advance booking support for the 124,000-strong audience that enjoyed these captivating shows. The pricing model was similar to a budget airline process, with ticket prices varying by date, venue, time and availability.
HSBC Merchant Services was one of several card acquiring companies who pitched for the business. Our pricing was competitive, but not the cheapest. But Minor Entertainment chose us, and not just because they understood the value of fast, dependable and simple processing and an award-winning anti-fraud record*. The final decision was also based on their recognition of our enthusiasm and commitment to making the event work.
And it did work, superbly.
* HSBC Merchant Services won the ‘Best Security or Anti-Fraud Development’ Award at the Card & Payments Awards 2009 and 2011. We also won the ‘Merchant Award’ at the European Card Acquiring Forum Awards 2010.