In the Czech Republic market Global Payments is represented by two legal entities,
different by the business type:

Global Payments Europe, s.r.o. (GPE)

responsible for providing payment processing, clearing and settlement services for banks, institutions and industries. GPE offers an integrated system for card issuance, transaction processing and specialized payment applications and also provides field installation and maintenance service for POS´s and ATM´s network.

Global Payments s.r.o.

the joint venture between Global Payments Inc. and Erste Group Bank AG (Erste Group), a leading financial services provider in Central and Eastern Europe (CEE), with the key focus on merchant acquiring and payment services in the Czech Republic, Slovakia and Romania.
Global Payments in cooperation with Ceska Sporitelna
V Olšinách 626/80, Strašnice
100 00 Praha 10, Česká republika

24/7 Helpdesk +420.267.197.777
Head office reception +420.267.197.191
Sales support number: +420 267.197.744
(Lines are open Monday to Friday 9am – 5pm, excluding public holidays)
Email address for any operational questions -
helpdesk@globalpayments.cz
Email address for any business-related questions -
salessupport@globalpayments.cz
V Olšinách 626/80, Strašnice
100 00 Praha 10, Česká republika

24/7 Helpdesk +420.267.197.197
Head office reception +420.267.197.107
(Lines are open Monday to Friday 8am – 5pm, excluding public holidays)
Email address for any operational questions
podpora-obchodniku@gpe.cz
Email address for any business-related questions -
sales@gpe.cz

OUR CUSTOMER CARE DEPARTMENT

Global Payments has structured the Customer Care Department to ensure representatives have the technology and tools needed, with the proper levels of management support, training and supervision. The result is a team that daily demonstrates its dedication to quality and service through:

  • Quality Assurance
  • Relationship Management
  • Premier Relationship Support
  • Risk Management
  • Technical Support

Here you'll find guides, resource information and customer support resources to answer questions and assist with online merchant portfolio management.

Getting Help

Global Payments offers a toll-free Technical Helpdesk, which is available 24 hours-a-day, 7 days-a-week to provide technical and procedural support, including application questions, equipment inquiries and training issues. Helpdesk representatives are courteous and knowledgeable, having received extensive customer service and technical training. Please don’t hesitate to contact us at our 24/7 Helpdesk: +420.267.197.777.

Merchant Portal

Our enhanced online Merchant Portal located at gpnmerchant.com provides you with the full overview of your card transactions and allows you to download your statements in .pdf, .xlsx format and also some other documents.

CONTACT US - GLOBALLY

Worldwide Locations

Corporate Headquarters

3550 Lenox Road, Suite 3000
Atlanta, Georgia 30326
Customer Support: +1 800.367.2638