Support Resources
Access a variety of resources including quick start guides, comprehensive user manuals and how-to videos. Find what you’re looking for!
Merchant Financing
Global Payments is proud to partner with Evolocity Financial Group, a leader in Canadian small business financing since 2008. Evolocity takes the time to evaluate your business so they can offer you fast and simple financial solutions tailored to help you grow your business, on your terms.
Code Of Conduct
Global Payments Canada is pleased to confirm its continued commitment to the Code of Conduct for the Credit and Debit Card Industry in Canada, including enhancements introduced by The Honourable Joe Oliver, Minister of Finance, on April 13, 2015.
Our Customer Centre Department
Global Payments has structured the Customer Care Department to ensure representatives have the technology and tools needed, with the proper levels of management support, training and supervision. The result is a team that daily demonstrates its dedication to quality and service through:- Quality Assurance
- Relationship Management
- Premier Relationship Support
- Risk Management
- Technical Support
Here you'll find guides, resource information and customer support resources to answer questions and assist with online merchant portfolio management.
Industry Initiatives
Informational tool to help keep merchants informed of pertinent industry information.
Prevent Fraud
Tips for preventing fraud, including: best practices and procedures, identifying suspicious signals indicating fraud and card-not-present cautions.
Card Acceptance Guide
Reference guide for information and card payment options to ensure merchants are implementing best practices for card acceptance.
Alerts
Global Payments never sends emails requesting customer passwords or log-in credentials. Protect your personal information never click on unsolicited web links or attachments provided in an email or other correspondence.
Getting Help
Global Payments offers a toll-free Technical Help Desk, which is available 24 hours-a-day, 7 days-a-week to provide technical and procedural support, including application questions, equipment inquiries and training issues. Help Desk representatives are courteous and knowledgeable, having received extensive customer service and technical training.
My Global
Online portal for current Global Payments merchants to administer accounts and manage transaction information.
