Support Resources

Access a variety of resources including quick start guides, comprehensive user manuals and how-to videos. Find what you’re looking for!

Business Loans

Global Payments is proud to partner with some of Canada’s leading alternative lenders to bring you a smarter, faster way to access financing and give your business the boost it needs.

Code Of Conduct

Global Payments Canada is pleased to confirm its continued commitment to the Code of Conduct for the Credit and Debit Card Industry in Canada, including enhancements introduced by The Honourable Joe Oliver, Minister of Finance, on April 13, 2015.

Our Customer Centre Department

Global Payments has structured the Customer Care Department to ensure representatives have the technology and tools needed, with the proper levels of management support, training and supervision. The result is a team that daily demonstrates its dedication to quality and service through:
  • Quality Assurance
  • Relationship Management
  • Premier Relationship Support
  • Risk Management
  • Technical Support

Here you'll find guides, resource information and customer support resources to answer questions and assist with online merchant portfolio management.

Industry Initiatives

Informational tool to help keep merchants informed of pertinent industry information.

Prevent Fraud

Tips for preventing fraud, including: best practices and procedures, identifying suspicious signals indicating fraud and card-not-present cautions.

Card Acceptance Guide

Reference guide for information and card payment options to ensure merchants are implementing best practices for card acceptance.


Global Payments never sends emails requesting customer passwords or log-in credentials. Protect your personal information never click on unsolicited web links or attachments provided in an email or other correspondence.

Getting Help

Global Payments offers a toll-free Technical Help Desk, which is available 24 hours-a-day, 7 days-a-week to provide technical and procedural support, including application questions, equipment inquiries and training issues. Help Desk representatives are courteous and knowledgeable, having received extensive customer service and technical training.

My Global

Online portal for current Global Payments merchants to administer accounts and manage transaction information.