Global Payments Direct, Inc. (“Global Payments”) is committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, the following Ten Privacy Principles govern our actions as they relate to the collection, use and disclosure of Personal Information. The principles have been built upon the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act (“PIPEDA”).
Privacy Office
Global Payments Direct, Inc.
c/o P.O. Box 4010, Station B
Etobicoke, ON M9W 7H8
Privacy.Office@globalpay.com
If you have questions or concerns regarding our organization's privacy policy and practices, you should first contact Global Payments directly at the contact above. If you do not receive acknowledgment of your inquiry or complaint or you do not feel it has been satisfactorily addressed within 30 days, you may contact the Office of the Privacy Commissioner of Canada by writing to:
Payment processing and pricing approvals provided by Global Payments Direct, Inc. Terminals & terminal services provided by Global Payments Canada GP.
Global Payments has relationships with card issuers and merchants, providing products and services which include payment card processing, point-of-sale terminal management and support, merchant accounting and funds transfer.
Unless the context clearly indicates otherwise, the term “individual” refers to merchants who use Global Payments products and services, as well as any visitors to our web site.
The website governed by the provisions and practices stated in this privacy policy are:
http://www.globalpaymentsinc.com/canada
The foregoing website may contain links to other third party sites that are not governed by this privacy policy. We are not responsible for the privacy practices employed by other third party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.
Global Payments may collect the following types of Personal Information from you:
A cookie is a small computer file or piece of information that may be stored in your computer's hard drive when you visit our website. Some web browsers are configured to accept cookies automatically. If you prefer not to accept cookies, you may adjust your browser settings.
Cookies may be used by the Global Payments website to improve functionality and in some cases, to provide visitors with a customized online experience. If you would like to browse the Global Payments website, you may do so without accepting cookies. However, you should understand that if you choose not to accept cookies, some areas of the Global Payments website may not function properly or optimally. Additional information about the types of cookies we may use is provided in the Cookie Statement on this page.
Your provision of Personal Information to us means that: (a) you agree and consent that we may collect, use and disclose your Personal Information for the purposes described in this policy; (b) you or your representatives are authorized to provide us with your Personal Information. Should you choose not to provide us with required Personal Information, we may not be able to provide certain services; and (c) you acknowledge and consent that Global Payments may retain service providers to perform certain services and that in the event that a service provider is located in the United States or another jurisdiction, personal information may be processed and stored in that jurisdiction, and that foreign courts or law enforcement or regulatory agencies may be able to obtain disclosure of personal information through the laws of those jurisdictions.
You have the right to withdraw your consent for Global Payments to process your Personal Information; however this may limit our ability to provide certain services. Global Payments will collect explicit consent from you prior to using or disclosing your Personal Information for new purposes.
At Global Payments, we collect, use and disclose Personal Information to provide you with the services you have requested, to respond to your inquiries, and to offer you additional products and services we believe you might be interested in.
Global Payments uses your personal information for the following purposes:
We may monitor and/or record in-bound and out-bound telephone calls as permitted by law for training and quality assurance purposes, to detect and prevent fraud or other losses and to enforce our contracts. Any recording obtained from monitoring telephone calls is treated as confidential.
At Global Payments, we sometimes contract with third parties to perform services related to the purposes noted above. Our service providers may, at times, be responsible for processing and handling some of the information we receive from you. We provide only the information necessary to perform the services, and providers are prohibited from processing personal information for purposes other than to carry out the service they have been contracted to provide. Furthermore, as part of our agreements, our service providers are contractually obliged to protect your information in a manner that is consistent with Global Payments’ privacy policies and practices.
We may also be required to disclose personal information in response to requests by legal, governmental, or regulatory agencies with proper jurisdiction.
We use industry standard technologies and maintain current security standards in an effort to ensure that your Personal Information is protected against unauthorized access, disclosure, inappropriate alteration or misuse
You have the right to be informed of the existence, use and disclosure of your Personal Information and to challenge the accuracy and completeness of the information and have it amended as appropriate.
To obtain access to your records or to request a correction to a record you must make a written request. Please describe the records you are requesting, being as specific as possible so that we can ensure our response meets your needs. We will respond to your request within 30 days or we will notify you the need for additional information or the reasons your access is denied.
To help us keep your Personal Information up-to-date, we encourage you to change, update, or amend inaccuracies and make corrections as often as necessary.
To make a change or update to your Personal Information, you may do one of the following:
Dear Global Payments Merchant:
Global Payments is required to comply with the Protection of Personal Information and Electronic Documents Act (PIPEDA) which governs the use, collection and disclosure of personal information, and we have implemented a corporate Privacy Policy in order to do so. Our Privacy Policy addresses the collection, use and disclosure of your personal information. Personal information is information about an identifiable individual and does not include information about corporations, partnerships or other non-individuals. The personal information we may ask you for, and the personal information that we currently have, would depend upon the nature of the services we provide to you.
If you have any questions or concerns about the Privacy Policy or the information in this statement, please contact:
Attn: Privacy Office
Global Payments Direct, Inc
c/o P.O. Box 4010, Station B
Etobicoke, ON M9W 7H8
Privacy.Office@globalpay.com
If you would like more information on PIPEDA, please refer to the website of the Office of the Privacy Commissioner of Canada at www.priv.gc.ca/en/.
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© 2012 Global Payments Inc. All rights reserved.