Mpos FAQ

Global MPOS Reader

Yes, the GLOBAL MPOS reader is PCI PTS V3.0 and EMV Level 1 and Level 11 certified, safeguarding transactions.
Yes, all transaction data is encrypted from the time that the card is swiped/inserted, through to transmission to Global Payments; no cardholder data is stored on the GLOBAL MPOS reader or app.

Supported Devices

Apple iPhone, iOS version 5.0 and higher and Android smart phones, version 2.3.3 and higher, are supported.
Should your GLOBAL MPOS device be lost or stolen, please contact Global Payments’ MPOS Helpdesk at 1.855.445.6225.

Accepting Payments

No. The GLOBAL MPOS solution is designed for processing transactions anywhere in Canada.
Transactions are initiated through the GLOBAL MPOS application on your mobile device. In the app, you will select the transaction type and enter the amount. This information is then passed onto the GLOBAL MPOS Reader, which you can hand to your customer to swipe or insert their card and complete the transaction. Once the transaction is complete, you will have the option to send a digital receipt to your customer via email or SMS.
Yes. Return and Void transactions are supported and are initiated through the GLOBAL MPOS application on your mobile device. .
No. Currently, the GLOBAL MPOS solution supports Visa, MasterCard, AMEX and JCB credit card acceptance. Interac Direct Payment (debit) acceptance will be part of a future release.
No. Currently, only Canadian currency is accepted.

Payment Types

Currently, the GLOBAL MPOS solution supports Visa, MasterCard, AMEX and JCB credit card acceptance. Interac Direct Payment (debit) and additional card types will be part of a future release.
Cash transactions are supported; however, the GLOBAL MPOS solution will not generate a digital receipt for cash transactions. Cheque processing and/or cheque verification is not supported.
No. GLOBAL MPOS does not currently support manual key entry. This is a feature that will be added in a future release.
To add American Express acceptance to your GLOBAL MPOS solution, please contact your Global Payments sales or account representative. They will provide you with an AMEX merchant number and step you through the process. Please note that your AMEX discount rate will be established directly with AMEX.
No. Contactless acceptance is not currently available for GLOBAL MPOS.

Payment Functionality

Yes, the GLOBAL MPOS application has two settings for tax:

  1. Tax Inclusive: where all transactions include tax, as based on the tax percentage set within the GLOBAL MPOS app (i.e. $100.00 transaction with a 10% tax inclusive rate will be reflected on the transaction receipt as $90.91 transaction + $9.09 tax (10%) = $100.00 total)
  2. Tax Exclusive: where all transaction amounts will have tax added, as based on the tax percentage set within the GLOBAL MPOS app (i.e. $100.00 transaction with a 10% tax exclusive rate will be reflected on the transaction receipt as $100.00 transaction + $10.00 = $110.00 total)
Yes. The GLOBAL MPOS application supports optional percentage and dollar amount tipping.
When both the tax and tipping features are enabled, the tip amount is always added to the post-tax amount. When the optional percentage tips are selected, the tip is calculated using the post-tax amount.
For transactions where a signature is required, a prompt will appear on your mobile device and you will capture your customers’ signature directly on the touch screen of your smart phone. Your customer can sign using their finger or a stylus.
Most current smart phone devices can process multiple tasks; however, it is recommended that you allow the transaction to complete and exit the GLOBAL MPOS application, prior to engaging additional applications and/or performing other tasks. If you must leave the GLOBAL MPOS application to take a phone call or engage another application, the GLOBAL MPOS app will queue until you return.
Yes; however, the transaction amount entered should be the final transaction amount, inclusive of the discount.

Receipts

Transaction receipts can be sent to your customers electronically through email or SMS text. Please note that an application data fee or SMS fee may apply.
Transaction receipts can be sent to your customers electronically through email or SMS text. You will be prompted on your device to enter either an email address or SMS phone number or both. Please note that an application data fee or SMS fee may apply.
Yes. The GLOBAL MPOS application enables you to look up previously processed transactions and re-send the receipt to your customer via email or SMS text.

Technical Requirements

The GLOBAL MPOS solution works with either a cellular or Wi-Fi connection. Depending on your wireless plan and usage, you may want to monitor your wireless data usage and adjust accordingly, as needed.

Support

Contact the GLOBAL MPOS Helpdesk at 1.855.445.6225.
To reset your password, please contact the GLOBAL MPOS Helpdesk at 1.855.445.6225.
Yes. Additional GLOBAL MPOS readers are available for rental. For each device there is a $9.99 monthly fee.

Deposits

Funds are available as early as next business day, depending on your banking relationship.
The GLOBAL MPOS solution automatically performs a settlement each night at approximately 23:58 Eastern Time.

Accounts

Yes. The GLOBAL MPOS application is available for download from the Apple App Store and Google Play and can be loaded to multiple devices. Please keep in mind, though, that the GLOBAL MPOS reader must be paired to the mobile device in order to process transactions

Getting Started

There is a black button located on the left side of the GLOBAL MPOS reader. Push and hold this button to power on/off your reader.
The battery indicator on your GLOBAL MPOS reader will indicate the current power level. The following indicator Battery Status 7 will appear when the reader reaches a critical low and needs to be charged. Using the provided cable, connect one end into the GLOBAL MPOS reader and the other into a USB power source, until the battery indicator shows that it’s fully charged Battery Status 1 .

Pairing the Bluetooth-enabled reader to your mobile device is simple:

  1. Turn on the GLOBAL MPOS reader and your mobile device
  2. If in discoverable mode, the Bluetooth indicator Bluetooth Indicator that appears on the GLOBAL MPOS screen will flash. You can enable this mode by holding down the green checkmark Green Black Checkmarkbutton
  3. On your mobile device, configure your Bluetooth settings to connect with “GPC ###” (the #s correspond to the last three (3) digits of the device serial number, printed on the back of the reader).
  4. Complete the pairing process for your specific device

Business Requirements

Yes. GLOBAL MPOS was designed for merchants who process less than $100,000 in annual credit card sales.
If you process over $100K annually, we recommend that you apply for a standard merchant account and POS solution with Global Payments. This solution will offer you pricing flexibility, support and reporting options that are better suited to merchants of your size. Click here to complete our contact form. A Global Payments representative will contact you to complete your application.
No. Both individuals who sell only occasionally and registered businesses can sign up for a GLOBAL MPOS account.

Troubleshooting

The GLOBAL MPOS reader has an internal rechargeable battery. The battery indicator on the reader’s screen shows current battery level and battery charging status:

GLOBAL MPOS Battery Indicator
Battery Status 1 Fully Charged
Battery Status 2 Fully Charged, Plugged In
Battery Status 3 75% Battery Life
Battery Status 4 50% Battery Life
Battery Status 5 25% Battery Life
Battery Status 6 0% Battery Life
Battery Status 7 Battery Needs Charging
Battery Status 8 Device Charging
   
   
   
   
   
   
   
 
There is a black button located on the left side of the GLOBAL MPOS reader. Push and hold this button to power on/off your reader.
Yes. Currently, GLOBAL MPOS only supports credit mag stripe and EMV transactions.
Please refer to the troubleshooting steps contained within this page. If, after attempting to troubleshoot the issue, your GLOBAL MPOS device is still not working, please contact the GLOBAL MPOS Helpdesk at 1.855.445.6225 and they will arrange for a replacement device via courier.
The loss of your cellular or Wi-Fi connection may result in an incomplete transaction. The GLOBAL MPOS solution will indicate if the transaction was approved and successful or if the transaction did not complete and needs to be processed again.