Smart Dispute Manager

Respond faster to cases securely via our online solution


Integrated, web-based payment information management tool.


A performance dashboard platform that can increase the strength and value of customer relationships.

SDM (Smart Dispute Manager) Merchant Portal

SDM Merchant Portal is Global Payments’ case management (Retrievals, Chargebacks, Pre-Arbitration, Pre-Compliance and Good Faith Collections) solution that offers you a faster, more convenient way to access and respond to cases online. With SDM Merchant Portal, you can manage chargeback cases with point and click ease with features such as accepting or rejecting liability for cases while monitoring the overall progress and status of your cases.
  • 24/7 secure access to chargeback bases
  • Reporting capabilities
  • Shorter time to initiate rebuttal process
  • Up to 13 months of historical data
  • Intuitive interface
  • Document upload capabilities


Transform your business data into insights to help your business grow

The information you need to make critical business decisions. Know your business better with simple, visual dashboards that help you understand the whole picture: sales trends, customers, online feedback and competitive analysis.

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