Smart Dispute Manager

Respond faster to cases securely via our online solution


Integrated, web-based payment information management tool.


Take control of reporting with electronic access to your statement in one easy-to-use environment.

SDM (Smart Dispute Manager) Merchant Portal

SDM Merchant Portal is Global Payments’ case management (Retrievals, Chargebacks, Pre-Arbitration, Pre-Compliance and Good Faith Collections) solution that offers you a faster, more convenient way to access and respond to cases online. With SDM Merchant Portal, you can manage chargeback cases with point and click ease with features such as accepting or rejecting liability for cases while monitoring the overall progress and status of your cases.
  • 24/7 secure access to chargeback bases
  • Reporting capabilities
  • Shorter time to initiate rebuttal process
  • Up to 13 months of historical data
  • Intuitive interface
  • Document upload capabilities


Timely, interactive and relevant information about payment transactions with “point and click” ease. Access an online replica of a paper statement through Global Payments’ secure Web portal anytime, anywhere. Plus, review the latest statement activity only a few days after the end of the month.

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