The Performance Award

February 2012 – HSBC Merchant Services won The Performance Award at the 2012 Merchant Payments Ecosystem Awards (formerly ECAF Awards). The award was won for their advanced chargebacks system which resulted in a reduction in chargebacks received by merchants. The award-winning system is able to straight-through-process (STP) between 70%-80% of incoming chargebacks and its decision-making software enables the automatic, same-day defending of chargebacks, which removes the need to contact the customer and ensures chargebacks are worked efficiently and returned to the Card Issuer in a timely manner.