MPOS FAQ

Global MPOS Reader

Is the GLOBAL MPOS reader secure?

Yes, the GLOBAL MPOS reader is PCI PTS V3.0 and EMV Level 1 and Level 11 certified, safeguarding transactions.

Is the GLOBAL MPOS transaction encrypted?

Yes, all transaction data is encrypted from the time that the card is swiped/inserted, through to transmission to Global Payments; no cardholder data is stored on the GLOBAL MPOS reader or app.

Supported Devices

What devices are supported with GLOBAL MPOS?

Apple iPhone, iOS version 5.0 and higher and Android smart phones, version 2.3.3 and higher, are supported.

What if my GLOBAL MPOS reader is lost or stolen?

Should your GLOBAL MPOS device be lost or stolen, please contact Global Payments’ MPOS Helpdesk at 1.855.445.6225.

Accepting Payments

Can I use the GLOBAL MPOS solution outside of Canada?

No. The GLOBAL MPOS solution is designed for processing transactions anywhere in Canada.

How do I process a sale transaction using GLOBAL MPOS?

Transactions are initiated through the GLOBAL MPOS application on your mobile device. In the app, you will select the transaction type and enter the amount. This information is then passed onto the GLOBAL MPOS Reader, which you can hand to your customer to swipe or insert their card and complete the transaction. Once the transaction is complete, you will have the option to send a digital receipt to your customer via email or SMS.

Can I process returns or voids using GLOBAL MPOS?

Yes. Return and Void transactions are supported and are initiated through the GLOBAL MPOS application on your mobile device.

Can I process debit card payments?

No. Currently, the GLOBAL MPOS solution supports Visa, MasterCard, AMEX and JCB credit card acceptance. Interac Direct Payment (debit) acceptance will be part of a future release.

Can I accept currencies other than CAD?

No. Currently, only Canadian currency is accepted.

Payment Types

What payment cards are accepted?

Currently, the GLOBAL MPOS solution supports Visa, MasterCard, AMEX and JCB credit card acceptance. Interac Direct Payment (debit) and additional card types will be part of a future release.

Can I process a cash or cheque transaction with GLOBAL MPOS?

Cash transactions are supported; however, the GLOBAL MPOS solution will not generate a digital receipt for cash transactions. Cheque processing and/or cheque verification is not supported.

Can I process card-not-present / manually keyed transactions with the GLOBAL MPOS solution?

No. GLOBAL MPOS does not currently support manual key entry. This is a feature that will be added in a future release.

How do I add American Express?

To add American Express acceptance to your GLOBAL MPOS solution, please contact your Global Payments sales or account representative. They will provide you with an AMEX merchant number and step you through the process. Please note that your AMEX discount rate will be established directly with AMEX.

Is GLOBAL MPOS contactless-enabled?

No. Contactless acceptance is not currently available for GLOBAL MPOS.

Payment Functionality

Can I add sales tax to a transaction?

Yes, the GLOBAL MPOS application has two settings for tax:

  1. Tax Inclusive: where all transactions include tax, as based on the tax percentage set within the GLOBAL MPOS app (i.e. $100.00 transaction with a 10% tax inclusive rate will be reflected on the transaction receipt as $90.91 transaction + $9.09 tax (10%) = $100.00 total)
  2. Tax Exclusive: where all transaction amounts will have tax added, as based on the tax percentage set within the GLOBAL MPOS app (i.e. $100.00 transaction with a 10% tax exclusive rate will be reflected on the transaction receipt as $100.00 transaction + $10.00 = $110.00 total)

Does the GLOBAL MPOS solution offer tipping functionality?

Yes. The GLOBAL MPOS application supports optional percentage and dollar amount tipping.

How does sales tax affect tipping?

When both the tax and tipping features are enabled, the tip amount is always added to the post-tax amount. When the optional percentage tips are selected, the tip is calculated using the post-tax amount.

What if a signature is required?

For transactions where a signature is required, a prompt will appear on your mobile device and you will capture your customers’ signature directly on the touch screen of your smart phone. Your customer can sign using their finger or a stylus.

What if I get a call or text message during a transaction?

Most current smart phone devices can process multiple tasks; however, it is recommended that you allow the transaction to complete and exit the GLOBAL MPOS application, prior to engaging additional applications and/or performing other tasks. If you must leave the GLOBAL MPOS application to take a phone call or engage another application, the GLOBAL MPOS app will queue until you return.

Can I provide customer discounts?

Yes; however, the transaction amount entered should be the final transaction amount, inclusive of the discount.

Receipts

How do I provide receipts to my customers?

Transaction receipts can be sent to your customers electronically through email or SMS text. Please note that an application data fee or SMS fee may apply.

How do I send an e-receipt?

Transaction receipts can be sent to your customers electronically through email or SMS text. You will be prompted on your device to enter either an email address or SMS phone number or both. Please note that an application data fee or SMS fee may apply.

Is it possible to resend a receipt?

Yes. The GLOBAL MPOS application enables you to look up previously processed transactions and re-send the receipt to your customer via email or SMS text.

Technical Requirements

Do I need to change/upgrade my data plan?

The GLOBAL MPOS solution works with either a cellular or Wi-Fi connection. Depending on your wireless plan and usage, you may want to monitor your wireless data usage and adjust accordingly, as needed.

Support

Who do I contact for support?

Contact the GLOBAL MPOS Helpdesk at 1.855.445.6225.

How do I reset my password?

To reset your password, please contact the GLOBAL MPOS Helpdesk at 1.855.445.6225.

Can I order an extra GLOBAL MPOS reader?

Yes. Additional GLOBAL MPOS readers are available for rental. For each device there is a $9.99 monthly fee.

Deposits

When will I receive the funds from my transactions?

Funds are available as early as next business day, depending on your banking relationship.

When will my batch close? Can I close a batch myself?

The GLOBAL MPOS solution automatically performs a settlement each night at approximately 23:58 Eastern Time.

Accounts

Can I download the GLOBAL MPOS app to more than one device?

Yes. The GLOBAL MPOS application is available for download from the Apple App Store and Google Play and can be loaded to multiple devices. Please keep in mind, though, that the GLOBAL MPOS reader must be paired to the mobile device in order to process transactions

Getting Started

How do I turn my GLOBAL MPOS reader on/off?

There is a black button located on the left side of the GLOBAL MPOS reader. Push and hold this button to power on/off your reader.

Do I need to charge my GLOBAL MPOS reader before I use it? How long does it take to charge?

The battery indicator on your GLOBAL MPOS reader will indicate the current power level. The following indicator Battery Status 7 will appear when the reader reaches a critical low and needs to be charged. Using the provided cable, connect one end into the GLOBAL MPOS reader and the other into a USB power source, until the battery indicator shows that it’s fully charged Battery Status 1 .

How do I pair the GLOBAL MPOS reader to my device?

Pairing the Bluetooth-enabled reader to your mobile device is simple:

  1. Turn on the GLOBAL MPOS reader and your mobile device
  2. If in discoverable mode, the Bluetooth indicator Bluetooth Indicator that appears on the GLOBAL MPOS screen will flash. You can enable this mode by holding down the green checkmark Green Black Checkmarkbutton
  3. On your mobile device, configure your Bluetooth settings to connect with “GPC ###” (the #s correspond to the last three (3) digits of the device serial number, printed on the back of the reader).
  4. Complete the pairing process for your specific device

Business Requirements

I process less than $5,000 in card sales a year. Can I sign up for GLOBAL MPOS?

Yes. GLOBAL MPOS was designed for merchants who process less than $100,000 in annual credit card sales.

I process over $100,000 in card sales a year. Can I sign up for GLOBAL MPOS?

If you process over $100K annually, we recommend that you apply for a standard merchant account and POS solution with Global Payments. This solution will offer you pricing flexibility, support and reporting options that are better suited to merchants of your size. Click here to complete our contact form. A Global Payments representative will contact you to complete your application.

Do I need to have a business license to sign up for GLOBAL MPOS?

No. Both individuals who sell only occasionally and registered businesses can sign up for a GLOBAL MPOS account.

Troubleshooting

How do I know when the GLOBAL MPOS device needs charging?

The GLOBAL MPOS reader has an internal rechargeable battery. The battery indicator on the reader’s screen shows current battery level and battery charging status:

GLOBAL MPOS Battery Indicator
Battery Status 1 Fully Charged
Battery Status 2 Fully Charged, Plugged In
Battery Status 3 75% Battery Life
Battery Status 4 50% Battery Life
Battery Status 5 25% Battery Life
Battery Status 6 0% Battery Life
Battery Status 7 Battery Needs Charging
Battery Status 8 Device Charging

How do I turn my GLOBAL MPOS reader on/off?

There is a black button located on the left side of the GLOBAL MPOS reader. Push and hold this button to power on/off your reader.

Do I need the GLOBAL MPOS reader in order to process transactions from my phone?

Yes. Currently, GLOBAL MPOS only supports credit mag stripe and EMV transactions.

What if my GLOBAL MPOS reader isn’'t working? Does it come with a warranty?

Please refer to the troubleshooting steps contained within this page. If, after attempting to troubleshoot the issue, your GLOBAL MPOS device is still not working, please contact the GLOBAL MPOS Helpdesk at 1.855.445.6225 and they will arrange for a replacement device via courier.

What happens if I lose my cellular or Wi-Fi connection when using GLOBAL MPOS?

The loss of your cellular or Wi-Fi connection may result in an incomplete transaction. The GLOBAL MPOS solution will indicate if the transaction was approved and successful or if the transaction did not complete and needs to be processed again.