SDM (Smart Dispute Manager) Merchant Portal

Global Payments’ chargeback management solution – SDM Merchant Portal – offers you a fast, convenient way to manage chargebacks and retrieval requests online. Through the intuitive interface, you can manage chargeback cases with point-and-click ease, upload supporting documentation and monitor the overall progress and status of your cases.

  • 24/7 secure access to chargeback cases
  • Reporting capabilities
  • Shorter time to initiate rebuttal process
  • Up to 13 months of historical data
  • Intuitive interface
  • Document upload capabilities


A secure, data retrieval and management tool that provides 24-hour online access to transaction, payment and reporting information for customers using Global Payments’ services.


Timely, interactive and relevant information about payment transactions with “point and click” ease. Access an online replica of a paper statement through Global Payments’ secure Web portal anytime, anywhere. Plus, review the latest statement activity only a few days after the end of the month.
Bank Statement