Call Center Services
Incoming Phone Call Services
Global Payments Europe provides the following types of clients
with incoming call center services:
- Domestic issuing banks and their cardholders
- Domestic acquiring banks and their merchants
To complete individual tasks GPE cooperates also with international
associations, foreign authorization centers and acquiring
banks abroad. These services are provided by GPE 24 hrs a
day, 365 days a year.
Key Benefits
Incoming call center services:
- Helps to minimize misuse of the cards or frauds
- Provides cardholders with more comfort, security and
support in the emergency situations
- Enlarges the opportunity for cardholders to make the
cashless payment
Features List
Service for cardholders
- Lost/stolen card announcement acceptation and card blocking
- Authorization of the transactions carried abroad which
might be requested by foreign bank or authorization center
abroad
- Issuing of the temporary card or cash transfer in emergency
for embossed MasterCard or VISA products
Service for domestic issuing banks
- Cross check of the transactions completed on the card
- Change of the card limits
- Change of the account balance
- Activation of the account
- Activation of the card
- Initiation of the response call of cardholder
- Handling of the response call of cardholder
Services for domestic acquiring banks and merchants
- Transaction voice authorization
- Hotline POS - technical assistance with POS terminal malfunction
- Cross check of the transactions completed on POS terminal
- Cross check of the financial statement - end of day closing
balance
Languages used:
How It Works
The services described above are fully customized according
to the bank’s requirements.
Outgoing phone call services
GPE provides outgoing call center services for domestic issuing
banks. These services are provided by GPE 24 hrs a day, 365
days a year.
Key Benefits
Outgoing call center services:
- Helps banks with communication to the cardholders
- Minimizes misuse of the cards or frauds
Features List
Service for domestic issuing banks
- Handling of the response call of cardholder
- Phone alerts as part of fraud detection service
Languages used:
How It Works
The services described above are fully customized according
to the bank’s requirements. |
